11/03/2010

Datavalet excels in customer service as part of their managed service offerings.

March 11, 2010:  Customer support is a high priority at Datavalet and integral part of the overall managed service offering. Supporting over 4.5 million end user connections per year, Datavalet knows the value of providing accessible and reliable help for their customers and is constantly reaching out for constructive feedback as part of their service business model.

“The Datavalet Network Management Center is always ready to help us whenever we need it; their team is such a big help to our hotel and I take my hat off to all there exceptional support staff” said Eduardo Rafael, Manager of Information Technology from the Sheraton Gateway Hotel in Toronto International Airport.  “Their Network Analysts are responsive to our needs and ensure quick turn around to any request that we ask for to better serve our guests and ensure that their use of the Datavalet guest network exceeds expectations.”

According to an Executive Survey done by Gartner Research and Forbes.com, in today’s slower economic times, retaining and enhancing relationships is the number one issue for businesses - even above attracting new customers.  Datavalet adheres to this philosophy with a comprehensive in-house Network Management Center, three- tiered customer service strategy and 24x7 multi-lingual help desk to manage customer sites and assist end users.  The end results; happy customers on secure, high performance Wifi and guest access networks.

About Datavalet
Since 1998, Datavalet has been offering innovative technology and services to offload the responsibilities of provisioning, day-to-day management and end-user support of customer networks across a range of markets including financial, retail, enterprise, education, healthcare and hospitality. With over a decade of solid industry experience building and managing wireless and wired    networks, Datavalet has the expertise and economies of scale to provide an array of services to help lower costs, improve business efficiencies and alleviate strain on local IT resources. The Datavalet Managed Services portfolio spans from specialized consulting, network design and implementation to    full-scale, end-to-end services such as WLAN/WIPS management and network regulatory compliance. For more information on the Datavalet Managed Services, please visit us at www.datavalet.com.

Contact Information:
Cindy Warren
Director, Marketing
(514) 385-4448 ext 171