UV Ray

Quick Service Restaurant Chain Wi-Fi

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November 20, 2019
Datavalet Technologies

Wi-Fi Access Management

One of the client’s top priorities was to deliver a seamless, secure, and branded Wi-Fi experience for both guests and employees. Datavalet designed custom captive portals and advanced authentication methods to provide fast and intuitive connections while maintaining strong network security.

Because these networks serve both public users and internal teams, Datavalet ensured 24/7/365 end-user and IT support, guaranteeing continuous uptime and immediate assistance when needed.

  • Fully branded captive portals for both guests and employees.
  • Secure Wi-Fi authentication tailored to the company’s internal policies.
  • Around-the-clock support for guests, employees, and IT teams.
  • Centralized access management to simplify logins, reduce support calls, and enhance the overall Wi-Fi experience.

Wireless Infrastructure Management

In the quick-service restaurant (QSR) industry, network reliability directly impacts customer satisfaction and operational efficiency. Datavalet’s engineering and procurement teams identified and deployed high-performance Wi-Fi and networking equipment designed to handle heavy traffic and large volumes of users.

Through its end-to-end managed infrastructure services, Datavalet continuously monitors, maintains, and optimizes the network to deliver consistent performance, reliable uptime, and scalable growth across all restaurant locations.

  • Proactive infrastructure monitoring and issue detection.
  • Vendor and equipment management for ongoing reliability and compatibility.
  • ISP coordination and management to ensure bandwidth consistency and redundancy.
  • Hardware replacement and spare parts services to minimize downtime.
  • Bandwidth optimization and performance tuning based on real-time usage.

Dataview Analytics Solution

Datavalet’s Dataview Analytics platform enables real-time visibility into network activity and customer behavior through a custom, interactive dashboard designed by Datavalet’s data specialists. This intelligent solution transforms network data into actionable business insights that support marketing, operations, and decision-making.

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  • Deep analytics by session, date, device, location, data usage, authentication type, and top users.
  • Data can be filtered by restaurant, city, region, or the entire network.
  • Dynamic dashboards highlighting traffic trends, performance indicators, and customer engagement metrics.
  • Automated reporting that reduces manual analysis time and improves visibility across teams.
  • Actionable insights that drive smarter marketing, operational optimization, and better network experiences.

Results and Future Outlook

Since partnering with Datavalet in 2010, this prestigious quick-service restaurant chain has enjoyed a proven, scalable, and fully managed network solution. The success of the deployment has led to expanded adoption across all locations and new initiatives focused on data-driven marketing and customer engagement.

  • Full deployment of an integrated guest and employee Wi-Fi network across 1,440 restaurants.
  • Over 200,000 Wi-Fi sessions per day, with sustained growth month over month.
  • Enhanced customer experience and engagement while on-site.
  • Brand promotion through a fully branded and customizable captive portal.
  • Implementation of Datavalet’s Data Harvesting engine to securely collect and analyze customer insights.
  • Planned deployment of Datavalet’s geo-targeted advertising capabilities, enabling localized and contextual marketing campaigns.

In Summary

Datavalet has helped this leading restaurant chain evolve from a basic Wi-Fi offering into a smart connectivity platform that strengthens operations, marketing, and customer engagement — setting a new standard for connected experiences across North America.

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