Managed Wi-Fi for Car Dealerships

1. The Customer

A leading global automotive dealership network, recognized among the top five in North America with:

• Annual sales exceeding 1.5 million vehicles.
• Nearly 20,000 employees across 1,600 locations.
• A strong focus on customer satisfaction, digital transformation, and operational efficiency.

2. The Needs

To unify and modernize its customer and employee Wi-Fi experience across all dealership locations, the client initiated a Wi-Fi standardization program to achieve the following goals:

• Deliver consistent Wi-Fi access for both guests and employees, including mechanics and service staff working in back-shop areas.
• Gain real-time visibility into network status and helpdesk ticket activity through Datavalet’s end-user support center.
• Implement a fully managed Wi-Fi solution, including proactive monitoring, troubleshooting, and on-site break-fix support.
• Establish a long-term partnership to ensure consistent performance and scalability over a five-year commitment.

3. The Solution

Datavalet deployed a comprehensive Managed Wi-Fi Solution tailored to the client’s multi-site operational complexity, combining secure access management, robust infrastructure, and advanced analytics.

Wi-Fi Access Management

• Custom captive portal featuring Quick Connect authentication for instant user access.
• Dedicated SSIDs for guests and employees to separate and secure network traffic.
• Content filtering policies ensuring appropriate browsing and bandwidth optimization for both customer and employee use.
• Deployment of a system-wide HP-Aruba-based managed Wi-Fi network, configured for high density and scalability.

Wireless Infrastructure Management

• 24/7/365 monitoring and support through Datavalet’s four-tier helpdesk, including real-time alerts and incident resolution.
• 4-hour service restoration SLAs, supported by forward-deployed equipment depots for rapid replacement of defective hardware.
• End-to-end management of access points, switches, NAS servers (for training content), and Aruba ClearPass instances for authentication and policy control.
• Continuous infrastructure optimization to maintain uptime, reliability, and compliance with corporate IT standards.

Dataview Analytics Solution

• Deployment of Dataview dashboards and reports providing real-time visibility into network performance, user activity, and ticket trends.
• Network health monitoring and predictive analysis tools enabling proactive maintenance and data-driven decision-making.
• Integration with Datavalet’s helpdesk ticketing system for full lifecycle visibility and performance tracking.

4. The Results

The implementation of Datavalet’s managed Wi-Fi solution has transformed connectivity into a mission-critical service across the dealership network.

• Enhanced productivity for employees through reliable, high-speed Wi-Fi in both showroom and service areas.
• Improved customer satisfaction and engagement through stable guest Wi-Fi access.
• Continuous optimization of network infrastructure, ensuring scalability and long-term sustainability.
• IT workload reduction through Datavalet’s fully managed model — freeing internal teams to focus on strategic initiatives while retaining full visibility and control.

In Summary

Datavalet’s end-to-end managed Wi-Fi solution has enabled one of North America’s largest automotive groups to standardize, secure, and scale its wireless connectivity across hundreds of locations — driving better efficiency, customer experience, and operational excellence.