Managed Wi-Fi For Healthcare

The Customer

A leading public health authority overseeing a network of healthcare institutions and services with an annual budget exceeding $15 billion partnered with Datavalet to revolutionize their Wi-Fi services. Their mission was to modernize connectivity across an extensive network of healthcare facilities while prioritizing user satisfaction, operational efficiency, and innovative revenue models.

Primary Objectives:

       
• Expand Wi-Fi services: Deploy reliable, high-performance connectivity across 160+ healthcare sites, including hospitals and clinics.
       
• Enhance user experiences: Create a seamless digital experience for patients, visitors, and staff, ensuring accessibility and ease of use.
       
• Drive revenue generation: Implement a revenue-sharing model with tiered offerings based on bandwidth and session duration to support healthcare funding initiatives.
   

The Solution

Datavalet delivered a comprehensive, end-to-end Wi-Fi Access Management solution tailored to meet the unique requirements of healthcare environments. Key components of the solution included:

       
• Cloud-based SaaS Wi-Fi Access Management: A robust and scalable platform designed to cater to the unique needs of patients, visitors, and healthcare staff, offering a seamless and secure connectivity experience.
       
• Innovative revenue-sharing model: Datavalet managed payments and distributed revenues to the telco operator and the health authority, ensuring a sustainable funding model.
       
• Custom Wi-Fi access options: Tailored solutions for free or paid access, accommodating different user categories such as doctors, VIPs, and specific institutions that opted out of payment requirements.
       
• Advanced captive portals: Custom-designed portals for each site with multiple authentication methods, including quick connect, access codes, and secure credit card payment options.
       
• Comprehensive analytics: Deployment of Dataview Analytics to provide site-specific insights, optimize performance, and support data-driven decision-making.
       
• Access control and session management: Features like customizable session durations, bandwidth limitations, and device connection restrictions enhanced user experience and network efficiency.
       
• 24/7/365 help desk support: Dedicated customer support ensured smooth operations and rapid issue resolution.
       
• Content filtering and security: Advanced filtering and bandwidth management safeguards sensitive data and protects users from inappropriate content.
   

The Results

The deployment of Datavalet's state-of-the-art Wi-Fi solution yielded transformative results for the healthcare authority, including:

       
• Significantly enhanced user satisfaction: Patients, visitors, and staff benefitted from reliable, secure, and intuitive Wi-Fi access across all healthcare sites.
       
• Increased revenue streams: The innovative tiered pricing model generated substantial additional funding, reinvested into healthcare services and infrastructure.
       
• Streamlined operations: Real-time analytics and efficient session control empowered better resource allocation and improved overall network management.
       
• Future-ready innovation: Inspired by the success of this deployment, the health authority is exploring Datavalet's Donation Feature, allowing users to contribute to healthcare-related foundations in exchange for Wi-Fi access.
   

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